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A little guidance

Less guesswork.
More getting started.

Read the guides without signing in, or message your account manager in your workspace for an account-specific question.

About Meta and Google connections

VOCO handles your advertising using our own AI software and a dedicated account manager. You keep your ad accounts and grant the required partner or manager access. Our team helps check the setup; you do not need to become a media buyer or use the campaign editor. Platform permissions and eligibility still apply.

An optional onboarding call is included after payment. We can guide account sharing, business details and media uploads. Never share passwords or recovery codes. Ongoing support is through VOCO chat and email; recurring strategy calls are not included. Growth includes Google Search and one branded landing page; the team verifies conversion tracking before launch.

Good questions

A few things you might be wondering.

Need a hand? Visit the help page.

Is VOCO a fit for my US business?

We focus on US real estate agents, brokerages, property businesses and home-service contractors. Think listing inquiries, seller consultations, roof inspections or project estimates, not a full marketing department. On the free fit call, we check your offer, service area, budget and capacity to follow up. Builders and home dealers have a separate campaign approach from agents and brokerages.

What does VOCO actually do for me?

VOCO is your advertising team, powered by custom AI software we built ourselves. A dedicated account manager learns your business, creates your ads and keeps improving your campaigns. We create and manage your Meta campaigns, with Google Search and a branded landing page included in VOCO Growth. You get your own dashboard to manage leads, notes and tasks, see results and message us. We handle the ad controls; you handle customer enquiries and sales. Website projects, organic social management and recurring strategy meetings are outside this plan.

What do I actually pay?

VOCO Meta is $299 USD/month. VOCO Growth is $499 USD/month total and includes Google Search, Facebook/Instagram and one branded landing page. Both are before applicable tax, with no onboarding fee. All new subscriptions are billed in US dollars. Your advertising budget is separate and paid directly to Meta or Google. Checkout shows the total before payment. After payment, create your client login and complete the private onboarding. We verify access and agree the campaign scope and ad budget before launch. Not sure it fits? Book the free call first.

What advertising budget should I start with?

We recommend starting at $10 USD per day or more, paid directly to Meta. That is roughly $300 over 30 days, plus the $299 management fee: about $599 before applicable tax. It is a planning example, not a fixed Meta bill or a promise of lead volume. Competitive real estate and home-service markets may need more budget. VOCO Growth needs a separately agreed budget for Google and Meta; the $10/day Meta example is not a combined-platform recommendation. We discuss a realistic starting point on the fit call.

How can you offer it at this price?

We built the software ourselves. VOCO brings creative production, campaign setup and performance insights into one workflow, so our team spends less time on manual work. AI assists with production and analysis; people review the work and make campaign decisions. We keep the work within an agreed campaign scope and communicate through support chat instead of recurring meetings. That smaller scope and lower delivery overhead keep the price down, not a promise of unlimited work or guaranteed results.

Where will my ads run, and how do people enquire?

VOCO Meta uses Facebook and Instagram with built-in lead forms. VOCO Growth includes those campaigns plus Google Search and one branded lead-generation landing page, with form submissions linked to VOCO. Our team confirms account access, tracking and platform eligibility before launch.

Can you help me complete onboarding and share Meta access?

Yes. After payment, you can book an optional 30-minute onboarding call from your client area or welcome email, included in your plan. We’ll work through your business details, advertising budget and account sharing for your plan: Meta partner access, plus Google Ads access for Growth. Have your advertising accounts open; a laptop or desktop is easiest. You keep ownership and grant access yourself. Never share passwords or recovery codes. Prefer to do it yourself? Follow the guided setup without waiting for a call. Ongoing support after onboarding is through chat or email, not recurring meetings.

What happens after I complete onboarding?

Your account manager checks your business details and account access, then prepares campaigns within your agreed advertising budget. We aim to have your first Meta images and videos ready to review within 24 hours of confirmed setup and access. You’ll receive a notification and email to approve that content or send one specific batch of changes. Up to three batches are included per campaign. VOCO handles the ad copy, targeting, budget settings and strategy. You don’t need to review campaign settings. Google Search campaigns and the landing page are prepared and launched by our team without a separate client approval step; we agree their delivery timeline during setup. AI edits may not match every request exactly. Missing information, billing issues or platform review can delay delivery. We confirm launches in your dashboard and team conversation. Use VOCO to follow results, manage leads, notes and tasks, and contact your account manager.

Do I need a privacy policy or photos to start onboarding?

Add your privacy-policy link if you have one; you can leave it blank while onboarding. A valid privacy policy must be ready before a lead form goes live, and the team will flag anything missing. Add your logo and brand details in Brand Kit, and upload your photos and videos to Media Library now or later.

Will my ads look like generic AI content?

The starting point is your business, your offer and your real assets, not a generic prompt. We use agency experience, campaign feedback and human review to guide the creative. For properties and products, we use real photography and protect the features and proportions. AI can help with the presentation; it should not invent what you sell.

How many images and videos are included?

Creative production is included in your VOCO plan. We agree the campaign scope before launch, through onboarding or the optional fit call, then make useful variations as part of that plan. Short videos are included where useful within that scope; this is not an unlimited video or image subscription. You won’t need to buy VOCO credits separately for work within the agreed campaign scope.

Do I need to learn VOCO or connect everything myself?

No. Complete a short business brief, share your brand assets and give VOCO partner access to your Meta assets. For VOCO Growth, invite hello@vocoads.com to Google Ads with Standard access. We accept and link the accounts for you. Never share your password. You keep account ownership. Your dashboard focuses on leads, performance, messages and reviewing Meta images and videos. Our team handles campaign copy, targeting, budgets and strategy. Google campaigns do not need a separate client approval. Meta content reviews include up to three batches of changes. Request other updates through team chat; your agreed spending allowance still applies.

How do we keep in touch?

Book an optional 15-minute fit call if you want to talk before subscribing. After payment, an optional 30-minute onboarding call is included to help complete your setup and advertising-account access. After setup, use the ongoing Support conversation in your dashboard to ask questions or request campaign changes. Replies show the staff member’s name, and work updates tell you what the team is doing. It works on your phone too, and you can also contact us by email. Messages are answered by the team, not an instant or 24/7 live-chat service. Recurring strategy calls are not included. We operate VOCO for you; your team follows up enquiries and closes the business.

What results will I be able to track?

See ad spend, reported leads and cost per lead, then use your lead pipeline to track follow-ups, showings, site visits, estimates and won jobs or deals. Add notes, tasks and deal values yourself. Recorded revenue depends on the outcomes you enter; an ad lead is not automatically a booked job, a signed listing or a closed sale. We use campaign performance to guide ad improvements while you manage the sales conversation.

Can I choose the area my ads target?

Yes. Tell us your service area or property market during onboarding. We agree the location settings before launch and keep them within the advertising platform’s available options for your campaign. We confirm the practical setup with you before launch rather than promising every ZIP code, radius or audience option will be available.

Can you guarantee leads or sales?

No. We can commit to the agreed campaign work, clear reporting and ongoing review, not a fixed number of leads, a cost per lead or sales. Results depend on your market, offer, budget, creative and follow-up. Past campaign experience is not a forecast for your business.

Can I cancel?

The service is month to month. Open Billing in your VOCO dashboard and cancel the subscription yourself before your next renewal. There is no email to send or cancellation fee. This stops the next renewal. Service continues through your current paid period, then we pause VOCO-managed ads. Existing unpaid invoices remain due. Your ad accounts stay yours. Keep direct access to your own advertising accounts. New VOCO services are team-managed, not DIY software plans.

What happens if my monthly payment fails?

Stripe retries eligible card payments. We notify you in your dashboard, team conversation and by email so you can update your payment method. If the payment remains unpaid for 48 hours after the first failure, your service and VOCO-managed ads are paused. Checks run every five minutes. Your leads, results and support stay available. If advertising-platform access is unavailable, we alert the team and keep retrying; ad spend may continue until the platform confirms the pause. After payment is recovered, the team checks your campaigns before restarting them.